Windows hello will not setup. As stated, it was working fine before I reinstalled.

Windows hello will not setup 1 Uninstall the feature. ) I recently sent my SP4 in to be replaced under warranty. Finally, click on the Windows Hello sign-in option you want to get rid of, then click Remove and follow the steps to complete the process. I am asked to input my pin which i do, and then I just get the message "Sorry something went wrong, couldnt turn on the camera, make sure its working properly" Jun 13, 2020 · Make sure you set up Windows Hello on your device. Here’s a step-by-step guide to help you troubleshoot the issue: 1. Despite its convenience, Windows Hello occasionally struggles post-update or when underlying dependencies (driver updates, BIOS changes) destabilize. Click on the "Settings" icon. If Windows Hello Face is installed, hit the Uninstall option and reinstall the feature. Now, write gpedit. Jan 7, 2023 · Computer Configuration > Administrative Templates > Windows Components > Windows Hello for Business > Use Windows Hello for Business. Mar 19, 2019 · If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted during the upgrade process, Windows Hello may fail to perform. Also, I try to redo the windows hello set up my IR light for the camera comes on but no picture on the screen. Open "Sign-in options". Windows Hello uses a PIN as a fallback authentication method, so you have to set up a PIN before adding other methods. Step 1: Check if doesn't have any corrupt files on the windows. Learn how to troubleshoot Windows Hello sign in issues, error messages, or facial recognition. We have never had any issue using the Godaddy Microsoft account before however this windows set up skipped the Hello screen so not password was set up. IT is not responding properly. Well that is gone now and still no facial recognition. Using Driver Store Explorer, I deleted all versions of the driver and restarted the computer. Press the Win + X keys, and then choose Settings. In the previous version. There is no option to do anything other than the two options described, Windows Hello or PIN, and pin does nothing. I know Face-recognition is a super convenient feature that allows users to securely log in to their computers simply by looking at their device. Select the feature, then click Uninstall and follow the prompts to complete the removal. Press Win + R to open "Run", type "services. Before I re-installed Windows, Hello (face) was working fine. The external camera works fine otherwise and is used as the default. Sep 7, 2023 · After this new install, and after ensuring NGC folder was cleared, I attempted to set up a new pin again. Reset Windows Biometrics Component. I have restarted and updated my software Jan 16, 2025 · If all of the above steps are successful, you can try resetting the Windows Hello for Business PIN on the affected device. Nov 25, 2019 · Hi Mahipal, I'm Tevita your advisor, glad to help you with your request. My issue with Windows Hello is the following: every time I turn on the computer, a notification warns me that Windows Hello is not set up. msc to open services, select windows biometric services from the left column, right-click it and click Stop. - Likewise, under FingerPrint > Select remove and setup your FingerPrint again. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Guardian Moderator here to help you. Ensure all pending updates are installed. For more info on how to do this, go to Learn how to set up Windows Hello. I logged in with my Microsoft account, although the device did not show up in my devices on Microsoft. Under Ways to sign in, you'll see three choices to sign in with Windows Hello: Select Facial Feb 4, 2025 · Windows will automatically re-install the drivers for your PC during this restart. There are no options to recognize face or it doesn't proceed to next screen. I followed your directions and "Go back" is not an option under Recovery options. Click "Accounts". Type C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC and hit the Enter key. Jul 20, 2022 · Now I'm on the log in window with my username but my correct Microsoft password which is of a Godaddy business account will not work. Click on Set up. There's an old version of the Windows Hello Face Software Device (HelloFace. Click on "Accounts" and then click on "Sign-in options". Then click Accounts -> Sign-in options. I have used sfc/scannow in command prompt. Something may have caused it to be turned off or otherwise fail. I have tried multiple times, changed lighting, angle and distance from camera. Jan 9, 2024 · Check the "Conditional Access" and "Windows Hello for Business" settings to make sure they align with your requirements. I have reinstalled the drivers. When I go to the setup screen (Settings > Accounts > Sign-In Options > Windows Hello face), the screen to view my face appears, however, there Jul 19, 2024 · 2. During the inplace upgrade it asked me to setup Windows Hello, I input my pin as I always have. Jan 29, 2024 · With a compatible IR camera, you can always fix temporary glitches stopping Windows Hello face recognition from working correctly. 1. Select Start > Settings > Windows Update. 4. On the Accounts window, select Windows Hello Fingerprint, and then click Remove. b. The only way to make it working is configuring a new finger. Kindly help in resolving the issue. Press Win+R to open the Run dialog box, type services. Jan 22, 2018 · I am trying to setup face recognition in my laptop but it doesn't work at all. Oct 31, 2023 · How to Setup Windows Hello in Windows 11. This means apps that require Windows Hello are not functional saying no biometric setup is done. Oct 31, 2016 · Go to Windows Settings (or simply type Windows key + I) > select Accounts > Sign-in options > Windows Hello. The it works again for a while Dec 1, 2024 · If the driver is not installed automatically, you can install it manually. Initial set up did not offer the option to do passwordless log in or Windows Hello Jan 10, 2025 · My Windows Hello stopped working as well. I recently updated my pc to windows 20h2 version and facing a problem regarding windows hello pin. See fixes here for Windows Hello: Mar 10, 2023 · In some cases, Windows Hello simply stops working after an update, a Windows reset, or without an apparent reason at all. Hello, thanks for your feedback here about your issue, it seems that your Windows hello is working abnormally. Open the Services pane and stop the Biometrics service. Now, Right-click and Uninstall Surface Camera Windows Hello. The option to add a finger or remove the fingerprint are greyed out and not clickable. _____ Jan 4, 2025 · Open Windows File Explorer -> Navigate to “ C:\Windows\System32\WinBioDatabase ” -> Copy the files in this folder to another place for backup. Aug 11, 2016 · Hello setup not able to recognize the IR camera on Dell Inspiron 13 5000 (camera does start though as I can see the indicator light). On the third start, Windows should enter the Automatic Repair Jan 31, 2025 · Option 1. The box will become blue once the scan is Nov 3, 2019 · Hi Anant. Restart Windows Biometric service. Aug 30, 2018 · Hi Mark. Welcome to the Microsoft Community. 2 Click/tap on Sign-in options on the left side, click/tap on the Windows Hello Face option on the right side, and click/tap on the Set up button. I have enabled/disabled the integrated camera wondering if it was a glitch but no luck. It must be a leftover from Windows 10. dat file into a newly created folder as a backup. How to Setup Windows Hello PIN. Next Set up a fingerprint reader: In Windows, search for and open Sign-in options. This is i tried to activate Windows Hello: I am in the Sign in options field and click on "Set up" Face recognition : Yes, once set up, Windows Hello works offline as it stores facial data locally on your device. I apologize for the inconvenience caused. - Restart your computer. Select Windows Hello PIN. Should I check the Group Policy on my Domain Dec 8, 2016 · I did use Windows Hello for a time and switched to another sing-in-option (Picture) later, now i want to get back to the windows hello-sign-in option again, but it isnt working to activate this option for an unknown reason. Clear the residual data: powershell # Delete Windows Hello key. In Windows, search for and open Sign-in options. " Apr 9, 2020 · Open the Run dialog box by pressing the Windows key and the R key together. Oct 20, 2019 · hi, when trying to register my fingerprint and it asks me for a pin, it will not show the dialog box where it asks me to make a pin. Apr 30, 2018 · I have just bought a new Surface Book, completed all the updates to v 1709 and I have tried to set up Windows Hello. Step 1: Verify Hardware Compatibility. I hit face setup, type my pin and put my face in the middle and nothing happens. You should not have to do them all before one works, but please do them in order and don't skip Feb 13, 2024 · I’m sorry to hear you’re having trouble setting up Windows Hello PIN. This will start the Windows Hello setup wizard, click Get Started to begin. Ensure it’s” set up and enabled” under the “Windoit’sello Face” section. I have gone to the Lenovo site to install drivers to try and get everything updated. Make sure the "Use Windows Hello for Business" policy is either Not Configured or Enabled. Nov 6, 2019 · since mid last year, windows hello will not set up, it says 'this option is currently unavailable - click to learn more' when clicked, it says 'something went wrong. Step 5: Follow the instructions to set up the fingerprint. 6GB RAM. Check Windows Hello for Business deployment state: Confirm that the deployment state of WHfB is properly set in Intune. Go to Start > Settings > Accounts > Sign-in options 2. Download the latest driver from your laptop manufacturer's website or the fingerprint sensor manufacturer's website and follow the installation instructions. Press Win + R, type Nov 21, 2024 · Errors like this highlight the delicate relationship between Windows Hello, system files, TPM, and updates. Type Windows Hello in the Search bar. You can do this by following these steps: Open the Settings app on the affected device. msc' to open the services. I attempted to setup the Windows hello and I get the "something went May 7, 2024 · Below are the steps to setup and use Windows Hello: Click on the Windows logo at the lower-left corner of the screen. In the Windows Hello PIN section, remove your existing PIN. If this does not work it is recommended to try uninstalling the update. Mar 13, 2022 · My laptop has a fingerprint sensor, and Windows recognizes it as a Windows Hello-compatible device. I tried reinstall of driver and also tried with updating driver software nothing works. Choose a Biometric Option: Face Recognition: Click on Set up under Face Recognition. Step 6: Once the fingerprint is collected, windows want you to set PIN as a backup login option. Let us know how it goes. Oct 3, 2024 · after updating mainboard's BIOS, windows asked to update new PIN, but clicking the button "create new pin" on Windows Hello screen does nothing. However, I sign into Windows using a domain account, not a local or Microsoft account. The windows Hello Fingerprint Setup is not working in my HP Dv6 6121tx after upgrading to Windows 10. If it is not set up, choose Setup and complete set up. and here's my device manager Nov 23, 2024 · windows Hello Face not Not Setup show only currently unavailable in HP Elitebook 840 G6 i5 8th gen. I do this for security purposes so that if someone tried to do something via my account, they can’t install apps etc. Nov 3, 2023 · Select [Windows Hello Fingerprint] ③, then click [Set up] ④. certutil -delkey “Windows Hello for Business” Re-register the PIN and test. I tried following the instructions in Windows Help, which did nothing, so I then tried turning Windows Hello off and trying to turn it back on again, but now I continually receive the message to make sure my face is centred in the box, occasionally flashing up the message to keep looking straight at the camera, but that's it, nothing else happens. Feb 24, 2025 · I recently re-installed my Windows 11 PC. Now, every time I try to set up a fingerprint for Windows Hello, the following sequence of events occur: 1. Windows Hello not working on Windows 10. Either way, there are methods people have been using to resolve this problem and get Windows Hello to start working again. Windows Hello Setup screen opened. Delete the old database: Still in Windows Explorer, go back to C:\Windows\System32\WinBioDatabase. Feb 12, 2023 · I am trying to setup PIN (Windows Hello). Go to Settings > Update & Security > Check for updates. Check Device Compatibility: Ensure your camera is compatible with Windows Hello. I guess that 'forces' a pin to be set at next logon (which was not occurring at first, but started to), but unfortunately I couldn't get that working. These are you system Specs Oct 15, 2019 · Hi, I have just bought second hand Lenovo T470s Laptop, which reset to factory setting (I believe). The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. no windows hello to set up. Apr 6, 2024 · Windows Hello. Reinstall Windows 11 Pro: If the steps above do not resolve the issue, consider reinstalling Windows 11 Pro. Restart the biometric service. a. First of all, thank you for sharing the information, if the camera itself is normal, then it might be Windows hello service abnormality, you can refer to the following steps to fix it: 1. Mar 28, 2021 · 1. I log into the PC using a PIN, even though Windows Hello says I need to set it up (so I can't change it). Delete the . Scan Your System Files for Errors. my specs of my PC if it helps is: intel core i5-3230m @ 2. However, when the test… Jan 3, 2023 · Here are all possible fixes working for Hello Face recognition, based on helping in many of these cases. Even makes me think of what I am doing. inf) still installed. I am junking my W8. If you already have a PIN or password setup, proceed to enter it. This just started happening after the most recent Microsoft update. To fix that, try to update the corresponding drivers: Right-click on Windows key and select Device Manager. If it doesn’t, you have a couple of options. Nov 21, 2022 · FIX: Windows Hello PIN is Currently Unavailable or Greyed Out on Windows 10/11. Start by ensuring that your device supports Windows Hello. msc and click on OK. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. Type services. Jan 7, 2024 · Navigate to Computer Configuration > Administrative Templates > Windows Components > Windows Hello for Business. Reboot your PC. Click Get Started at the bottom of the prompt. For us to provide better assistance, we would need you answer the following questions: What is the make and model of the device where you are trying to set up the Windows Hello PIN? Oct 3, 2021 · Hello! My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working over 2 weeks ago. Once your face is recorded, click the Close button to complete the setup. This isn’t just a Windows 11 issue, by the way. Windows 10 home N edition. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. To set up Windows Hello on your PC, you need to set up a PIN first. after doing "Set up" ->"Get Started" . I also have the "Facial Recognition (Windows Hello) installed in my Apr 24, 2020 · Similarly disable the other Windows Hello options if any. Press Windows key + R together from the keyboard. 2. Click the small chevron (it looks up an up arrow) in the Sign-in options window, and then click "Set Up. Dec 18, 2023 · Minimize Services window. Click on the Get started button and confirm your account password when prompted. Use another computer with good condition, to visit Download Windows 11 and click "Download Tool". You can vote as helpful, but you cannot reply or subscribe to this thread. 6 Ways to Fix Windows Hello Jan 4, 2025 · You will see several options for signing in with Windows Hello: Face recognition (Windows Hello Face), Fingerprint recognition (Windows Hello Fingerprint), and PIN (Windows Hello PIN). I tried all over again and just avoided setting up windows hello at all. msc and press Dec 4, 2024 · This has been asked about 1,000 times. Swipe on the fingerprint scanner so that windows can collet your fingerprint. I go to the setup hello page and I press get started, the camera turns on, I can see my face on the screen but its not scanning. Let the camera or sensor scan your face and wait for it to finish. For us to provide further troubleshooting, we would need to know which build and edition of Windows 10 is installed on your device. Can you still log in using the password? If you can, you can try removing the PIN from settings, set up the PIN again, and add face Jul 6, 2024 · Using your Windows 11/10 laptop or tablet’s built-in webcam, Windows Hello uses facial recognition to get you in and working in under two seconds. Dec 20, 2024 · I am setting up a new elitebook. Feb 25, 2024 · Hello, Based on the video, please try setting up a local administrator account and try setting up a PIN in that account, and see whether the issue persists. I touch the sensor. How do I get rid of Windows 10 Hello? If you previously set up a Windows Hello authentication but no longer want it – right-click Start Menu and select Settings. Aug 5, 2015 · i tried to install hp protect tools with and without that compatibility mode here's the outcome cant install it anymore after upgrading to windows 10. msc in it and click on to open Local Group Policy Editor. How can I resolve this? Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. The same thing happened, so I am still unable to access outlook or my saved chrome passwords, it's just asking for my Microsoft password instead. Jan 10, 2025 · If you are experiencing issues with the Windows Hello facial recognition setup, follow this comprehensive guide to troubleshoot and resolve the problems. Can you try to sign out of your Microsoft Account from Windows and try to check if you can set up a PIN. In their infinite wisdom HP decided not to support Windows 11 on this device, so there are no further driver updates. Copy and paste the . I assumed this would be fixed in the update, but it has not been. Check Registry: If you're comfortable editing the Windows Registry, you can check the settings for Windows Hello there. Aug 8, 2019 · I have windows 10 pro version 1903 and biometrics and IR camera are all enabled. Now delete all the contents in the NGC folder; Restart the PC and then add PIN in Windows Settings. What if my camera is working but Windows Hello isn't? Verify if your camera supports Windows Hello. Feb 17, 2022 · I've been trying to set up my laptop for "Hello", so I don't have to put in a pin each time. I can't seem to add Windows hello to the camera's privacy settings. Nov 3, 2024 · windows hello face not installed and fingerprint not installed and not get sign in and face recoginition not working and sound is also low This thread is locked. Hello, My computer seemed to randomly stop recognizing me with the camera when signing in through windows hello. Starting with Windows 11 login via Fingerprint only works for hours, a few days and then permanently saying that PIN is required and Fingerprint not offered even configured properly. Restart your computer and set up the facial recognition feature again. It can be really frustrating when it's not working, anyhow please follo Nov 6, 2018 · Windows Hello set up is not working. How to set up Windows Hello face login? Set up Video. I have left it on for several minutes and nothing happens. my OS build is 18362. Sep 16, 2023 · Usually, this problem is caused by corrupted files on Windows or corruption on a Windows Update. dat” files from the folder in step 2. Jump to: Set up fingerprint in Windows 11; Add another finger to fingerprint; Remove fingerprint in Windows 11; Set up fingerprint in Windows 11. Click on "Set up". Method 2: Using Group policy settings if you have Windows 10 Pro installed. Oct 8, 2024 · Hi all, I have set the Intune enrollment option to "Not Configured" to apply a more granular Windows Hello for Business policy using Identity Protection. May 31, 2021 · Search for Windows Hello Face and install the feature on your machine. Then delete the folder named NGC. After this, check to see if you can set up Windows Hello Hey, So I'm using a Surface Laptop 2 for the past 3 years, and in these 3 years, I've tried multiple times to setup Windows Hello. Windows Hello will scan your Face and ask you to either move closer or further back to improve the recognition. Jun 14, 2018 · When I go to Setting up my Fingerprint to the windows hello. Here are steps for fixing Windows Hello: 1) Turn off Fast Startup: Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup. Delete all “. Jun 9, 2021 · Hello from a warm and sunny Costa Rica. msc, and hit Nov 28, 2024 · Hello MananOza, I am Ramya. i did update windows to the latest version a few days ago thanks for Click on Facial recognition (Windows Hello) and then click the Set up button. Uninstall/reinstall the Windows Hello feature 3. But I have my Hotmail account whgixch is not an administrator account. You can try again, or skip this step and set up a new PIN later. Updating the HelloFace driver and reinstalling the Windows Hello Face Recognition app are proven troubleshooting fixes. Whenever I try to use it, the system shows me "Something went wrong on our end. However, when I hit the "Get Started" key in the setup of the fingerprint the key disappears and nothing happens. Jul 25, 2016 · Original Title: IR Camera not working when trying to setup Windows Hello. Sign out of Windows (microsoft. You can use Windows Hello to sign in to your device from the lock screen and sign in to your account on the web. Jan 29, 2025 · This was a fresh set up of Windows. I have updated the drivers of it, and also updated Windows Hello. Apparently, Windows Hello is not enabled by default for domain accounts. - Under PIN, Click Remove and setup again. Thank you Kim Jan 5, 2025 · On the Optional Features page, scroll down and find the feature called Windows Hello Face (Windows Hello includes facial and fingerprint recognition by default). Recall is not working for one of two reasons: - Reason A, Windows Hello (facial recognition) says it cannot find a compatible camera, despite this laptop having a perfectly good camera. Jan 16, 2025 · I use this to configure or sort things out. In some cases, if the deployment state is set to "Blocked," users may not be prompted for a PIN. I've tried every solutions recommended to fix them but all failed! Then, I've re-install Windows 11 23H2 on the current Windows (not a fresh install because of the softwares installed)… Feb 10, 2025 · Using Windows Hello (Fingerprint, PIN) for faster authentication. Click on "Get Started". " I have already tried troubleshooting Windows Update and Hardware and Devices. Jan 21, 2022 · Hi all, After the upgrade to windows 11 my fingerprint app itself not opening especially windows hello setup, When I click the add fingerprint a black window comes and goes but nothing works. This failed again. 5. Mar 16, 2019 · I have a Windows 10 Pro 1903 Version downloaded from a ISO file. It asks "Make sure your face is centered in the frame" 5. It asks me to touch the fingerprint sensor. Jan 15, 2025 · Windows Hello for Business; How Windows Hello for Business works; Manage Windows Hello for Business in your organization; Why a PIN is better than a password; Prepare people to use Windows Hello; Windows Hello and password changes; Event ID 300 - Windows Hello successfully created; Windows Hello biometrics in the enterprise Jan 29, 2024 · Through my Microsoft account, I enabled Windows Hello so I can log in (I even reset it a few times), but through my settings Windows Hello still says "This option is currently unavailable". Alternatively, you can navigate to Settings > Accounts > Sign-in Options. You can use this procedure to repair the Windows files and reset the Windows Update components. 60Ghz. Activate biometric service: Again, press Windows + R, type services. 175. Delete your fingerprint, and register it again in Windows Hello settings. Look for Windows Biometric Service, double click on it and click on Stop. Dec 15, 2024 · Hello, I have an identical issue with the Samsung Galaxy Book 4 Edge. Now whenever I try to set it up, it says "Sorry something went wrong. Feb 12, 2025 · If you still cannot set the PIN after connecting to the Internet, you can restart the Windows Hello service as follows: 1. " Dec 25, 2024 · Windows Hello is not picking up external camera. Windows Hello is designed for laptops, tablets, and desktops running the Microsoft Windows 11 and Windows 10 operating systems. Now, Go to Computer Configuration > Administrative templates > Windows Jan 9, 2023 · I have a PIN setup in my Windows 10 system and my Windows 8. You can add a fingerprint in Windows 11 from the Accounts > Sign-in Options page. As for your problem, you can try the following steps to see if they can solve your problem: Please try to delete all the previously set PINs in the Settings > Account > Sign-in Options > PIN, and then check the situation according to the Dec 11, 2020 · Restart your computer for the changes to take effect then check if Windows Hello is now working. To continue, we must both enter our pins. May 16, 2020 · Hello, I would like to sign into my PC with Windows Hello using my laptop's fingerprint sensor. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. If you are on Windows 10 Home edition, you can change the registry settings to enable PIN sign-in option for all users. under “Windows Hello Facial Recognition” and reset the facial recognition. I have never used any of the Windows Hello features on this PC. Under Ways to sign in , you have three choices to sign in with Windows Hello: Select Facial recognition (Windows Hello) to set up facial recognition Oct 6, 2024 · Select Windows biometric services from the left column. I don´t want to set up Hello, I´m the only user. Everything about it used to work perfectly until a few days ago. dat file. Reconfigure Windows Hello. Still not sure why Windows Hello, doesn't work under 24H2 as did under 23H2. Follow these steps to effective setup Windows Hello on your PC. Jun 1, 2020 · 4. Now, navigate to this location-C:\Windows\System32\WinBioDatabase. Sorry for the inconvenience. At this point, you can re-enroll your Windows Hello. May 11, 2020 · I recently brought a fingerprint scanner and wanted to use it on my desktop, but when i tried to setup security key in sign-in options, it just keeps loading and shows the message "insert your security key into the usb port" until a certain time and it just disappear without letting me set up windows hello, i even tried reinserting the device Jan 20, 2025 · Hello Wouter Brouwers, Thanks for reaching out here in the Microsoft Answers Community. The "delete" button is not available in Hello or pin set up so that solution doesn´t work. TY Jul 18, 2024 · Ensure your Windows is up to date. I have successfully set and deployed this policy to a test user. Click on Set up PIN to proceed. I'm running an Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. The new one works great, except when I try to set up Windows Hello Log-in, the IR camera doesn't activate (only the regular camera) and the setup window sits there with the message "make sure your face is centered Jan 10, 2023 · Update Windows. Exit the Group policy editor and reboot the computer. Sep 1, 2022 · After selecting your setup method, click on the Set up button. It also works with more than a dozen apps like Jan 17, 2022 · It sounds like you are currently having problems with PIN of Windows Hello. Jul 29, 2024 · Updating the drivers will also help when Logitech Brio Windows Hello is not working in Windows 11 after an update, as reported by many. Clicked Face Recognition Setup. And I still cannot use it. Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Oct 29, 2023 · 1 Open Settings, and click/tap on the Accounts icon. Nov 29, 2017 · There is a possibility that your Windows build and the imaging device driver is not compatible, that is why you are experiencing an issue with using Windows Hello. Go to Settings > Accounts > Sign-in Options. " I've tried setting a new pin for a month now and I've tried Deleting the NGC folder but it still doesn't work. Jul 19, 2024 · Update or re-install the biometrics driver using the Device Manager tool on your PC. Make sure you have the latest version of Windows and that there are no outstanding updates: 1. Tags (2) Tags: HP EliteBook 840 G6 Notebook PC. try again later. 1 system and bought a WIndows 11 laptop. Use the following steps to enable Windows Hello on your system: Click on the Magnifying Glass 🔍 in the taskbar. and here's the problem that I am saying in windows hello when i said its not appearing. Windows Update >, select Start > Settings. Feb 24, 2025 · Option 2: Rebuild the Windows Hello configuration. Please try below methods to diagnose the issue. Follow the prompts to calibrate the camera to recognize your face. If it is set up, choose "Remove this sign-in option". Look into the camera to create a facial recognition profile of your face. I setup Windows Hello, on a domain-joined device and went through all the necessary settings to approval. I am curious as to how I can enable it. Aug 17, 2022 · I've tried setting up a new pin but then it says "Something Went Wrong We weren't able to set up your PIN. This is really frustrating. com . In this article, we’ll explore how Windows Hello works, walk you through configuring it, and explain why this modern sign-in method is rapidly Dec 21, 2022 · How do I use facial recognition or fingerprint to sign-in to Windows 11? Windows Hello uses a fingerprint reader or an Intel RealSense camera to confirm your identity and sign you in to Windows. Go to Settings > Update and Security > Windows Update. Eventually I have to cancel. Try removing existing face recognition configuration and then set it up again. The message "Windows Hello PIN is currently unavailable" can appear either on standalone computers (personal computers), or on computers that are members of an Active Directory or Azure AD domain (domain joined computers). Consider buying a new PC, fingerprint accessory or camera accessory so that you can use the facial unlock or biometric security capabilities of Windows Hello. First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Locate the Ngc folder and delete it, after that restart the computer and try to reconfigure the Windows Hello input methods. When I click on "Set up" under "Windows Hello Face" in the "Sign-in options" page in accounts setup, I see a blank white window with the window title "Windows Hello Setup" and nothing else. Nov 19, 2024 · Hello, MPPD137. ***Post moved by the moderator to the appropriate forum category. This was fine. ' as mentioned Jan 11, 2024 · According to your description, your computer's windows hello cannot recognize your face, you can reset your windows hello. Here is my problem; This message pops up every time after starting my PC. Please follow the on-screen prompts to repeatedly lift and rest your finger on the sensor. Dec 29, 2023 · How to Turn off Windows Hello PIN and Setup Prompt Notification To simplify the login process on Windows 10 computers, Microsoft came up with the Windows Hello sign-in. Confirm your current password or PIN. For Windows 10, click here: Download Windows May 11, 2022 · The windows face recognition recently stopped working. After downloading, run and Mar 2, 2022 · How to Set Up Windows Hello with a Webcam To set up facial recognition on Windows 11, click Start, type "sign in options" in the search bar, then hit Enter. com) Other method is that we can also create a New User Account, and from there set up PIN on this user. Before the update this feature was working perfectly but soon after the following update, notifications are appearing and reminding to set up windows hello for my account to work correctly. Now when I try to set up it repeatedly gives me the same message. It just flashes forever and I guess the process freezes until windows is restarted. Opened Sign-in option screen. Note: To use face recognition, you may need to first update to the newest version of Windows 10/11 using Windows Update. In short, it says they are both incorrect when we just used them to login on our own PCs. Without ado, this guide will show all the steps to set up fingerprint in Windows 11 operating system. Verify Windows Hello is Enabled: Go to Settings > Accounts > Sign-in options. I will help you on this. Press Windows key + R, to open Run dialog box. If the Windows Hello system files got corrupted, that could explain why the system says your camera is incompatible with Windows Hello Face. A “Windows Hello setup” prompt should appear. Delete the existing PIN: Settings → Accounts → Login Options → Windows Hello PIN → Delete. Dec 30, 2023 · It is a Nexigo Hellocam (highly rated on Amazon). Check for Windows updates. I am on 24H2 with latest updates. Press Windows + R to open the Run dialog box. Under the “Windows Hello Facial Recognition” section, select “Remove”/“Turn off”. "We couldn't find a camera compatible with Windows Hello Face. I removed a driver under "biometrics" in device manager as instructed on one of the answers. It just sits there forever until I close it. Hello. I could only fix it by enabling windows administrator account in safe mode command prompt > create new account with administrator> back up old account > use new account from now on because old account Jan 4, 2020 · The fingerprint setup worked fine as part of the initial computer setup, but about a week later the fingerprint stopped logging in so I deleted the old fingerprints in Windows Hello and tried to setup new ones. I removed my face data from Windows Hello and tried to set it up again. 3) Check the Windows Biometrics service: Press Windows Logo Key + R to open the Run dialog box, type services. Press Windows key+E to open File Explorer window on your computer. Option 2. But after 10-15 min everything is reset once I restart or awake the surface from sleep mode Windows Hello is not working at all. Run the System File Checker Utility scan. I am not able to setup Windows Hello Face using my Windows Hello compatible webcam, Logitech C922. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you. After restarting the computer, complete the addition again. Feb 15, 2025 · Windows Hello, a feature available in both Windows 11 and Windows 10, offers a personal and secure way to log into your PC using facial recognition, fingerprint scanning, or even a simple PIN setup. The pin works but not facial or fingerprint recognition. Check for updates and restart your Surface There may be hardware driver updates that are available or pending a restart. Aug 7, 2024 · Open Windows Explorer and navigate to C:\Windows\System32\WinBioDatabase. Check your device's specifications in the user guide. Please make sure your fingers are clean and dry, then lift and rest only one finger on the sensor. Then open Explorer and navigate to the following path. Dec 21, 2021 · Now let us see how to set up a Fingerprint for sign-in. 1 system. To resolve this: 1. The following article provides information about the various ways to set up a Windows Hello PIN login. 3. As soon as I go to setup, it asks me to Nov 11, 2021 · Hello gypsyman58, Thank you for your response. Select [Get started] ⑤. Under "Windows Hello PIN", click on "I forgot my PIN". My device is was working fine. 2- Type these commands. Option 4: Manually modify the registry (temporary Aug 30, 2017 · The issue you're experiencing with setting up Windows Hello PIN might be due to a variety of reasons, and that is what we are going to find out. Setting a PIN is mandatory because it acts as a backup option for situations when the facial recognition or fingerprint sensor may fail to work. Jan 27, 2025 · Prepare another computer with Internet access and a USB drive with no less than 10GB available storage space, then try the following steps to reinstall Windows: (These steps may take a few more time) 1. I get two messages: 1. However logged into Windows the OS considers for some reason that Windows Hello is not setup. In the setup UI it is only picking up the integrated camera and there is no option to toggle it to the external. Steps Followed: 1. Jan 2, 2025 · 2) Reset Windows Hello settings: Open Settings, select Accounts > Sign-in Options, and under Windows Hello Facial Recognition, select Delete. Everytime after an update. Method 3. Fix-4 Turn Biometrics ON (For Windows Pro users Only) 1. Type 'services. As stated, it was working fine before I reinstalled. Make a backup of the WinBioDatabase folder and store it in a favorable location on your computer. Oct 2, 2024 · The main issue I think with PCI drivers is that this relates to an internal WiFi5 card that I am not using as I have an external WiFi 6 device. Method 3: Using Registry settings if you have Windows 10 Home installed. ” Jan 11, 2022 · After upgraded to Win 11 23H2, suddenly, Start menu was started to not working, then Settings > Accounts and some other pages are started to not working…. Close Windows Hello, and then try going through the setup again. Restart your computer and as soon as the Windows logo appears, press and hold the power button to force a shutdown. Updating your Surface might fix issues you're having with Windows Hello. Can someone please advice me what to do. However, I am confident that it is not the case. It will freeze You can use the Settings app to configure and manage Windows Hello. Please try again later. Same as step 1. Feb 5, 2020 · Let's remove this option in the Fingerprint section of Windows Hello. On the Accounts window, select Windows Hello Fingerprint, and Jan 30, 2025 · Hey, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. Follow the on-screen instructions to position your face in front of the camera until it captures your facial features. My webcam works. Repeat this process twice. May 6, 2024 · The image that you sent indicates that Windows Hello is not set up. Now, I am trying to setup the Hello PIN first time and getting the following error: "we weren't able Dec 23, 2016 · Hello, To troubleshoot your concern with using Windows Hello on your device, kindly provide us back the information from the questions below: Were there any updates installed prior to experiencing the issue? Windows Hello is a more personal way to sign in, using your face, fingerprint, or a PIN. msc" and press "enter" to open the service. . version is 1903. I am using a PIN aka Hello when I logon to my account. The 'Setup' button is greyed out and is not clickable. Dec 8, 2024 · When the page looking for Wi-Fi or wired network appears during the setup process, select Skip to continue to set up the local account, and observe if you can see the process is skipped or if the page is still circling around and stuck. Upon restart, windows had installed the proper driver and facial recognition was working once again. Its just sitting there looking at me. This fixed the camera app but not Windows Hello. Jun 15, 2022 · Click the Setup button. The Register modification: Type Regedit and hit the Enter key. Right-click on it, and then select “ Start” from the list that appears. Here’s how to set up Windows . How to Fix Windows Hello Camera Not Detecting Face Ensure the Feature is Installed. Feb 3, 2022 · The Ngc folder is saved in the Windows folder and is where the PIN information is stored. No frame to see. Download windows hello face recognition driver I accidently uninstall face recognition driver, I can't find the driver on Internet. Now, when I go to set up Windows Hello (face), I get "We couldn't find a camera compatible with Windows Hello Face" under "Facial recognition (Windows Hello)". Delete the old database. We are looking forward to your response. *** Feb 24, 2025 · Sign-in options and settings are not working: Deleting the contents of the NGC folder: Open up your File Explorer and enter this URL C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Apr 18, 2023 · To set up Windows Hello Face on Windows 11, open Settings > Accounts > Sign-in options, and click “Set up” on the “Facial recognition (Windows Hello)” setting, click “Get started,” confirm authentication, position your face for the scan, and click “Close. Sometimes, updates can fix underlying issues. In the Settings app on your Windows device, select Accounts > Sign-in options or use the following shortcut: Sign-in options. Method 5: Create an Entry in Regedit to allow PIN Logon Make sure to create a backup of your Registry since the steps involve registry modification: Nov 16, 2018 · It then says "Set up your account with Windows Hello". The camera does not appear to turn on. After the restart, go to settings > Accounts > Sign in options > Setup Windows Hello Facial recognition again. The method is as follows. Windows Updates. ern pjptc bsyualm betmt nbdvin myxhre tboq mdidpvut cwel ooqv xxpird iqch rrmxkbcp syven noglge